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Frequently Asked Questions
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Frequently Asked Questions

How do I search for my ideal hotel?

On the homepage, you can use the search box to search for your destination. After that, use the filter sidebar to narrow your search. This will help you find something that’s just right for you.
Once you’ve found your ideal hotel, click on the best rate and you’ll be redirected to the booking site to make your reservation.

How can I get support for an hotel booking?

We are not responsible for the reservation being simply intermediaries between you and the booking agency. However, in order to guarantee you an excellent experience, for simple questions about your booking you can contact us at hello@triwey.com.

Can I suggest other green hotels?

Yes! We are always ready to add new green hotels in order to give you an expanded selection and support this movement. You can send a green hotel by contacting us at hello@triwey.com, please write the hotel name and location. We will be back to you after we accurately check if the hotel is green by contacting the hotel and our certification partners.

Will I pay more because of the donation?

No. We have decided to get less but help more, when you book we receive a commission and we devolve a part of the commission to charities. The amount is visible in the orange heart near the deals.
We won’t add and we can’t add an extra on your booking amount.

Can I suggest you a charity fundraise or organization?

Absolutely! We are here to help so why not? You can simply suggest charitable causes or organizations by contacting us at hello@triwey.com.

Do you plant trees for every booking amount?

Yes! Whatever is the value of your booking, we still continue in our effort to reforest the planet. We plant one tree for every five bookings made.

What happens if trees die?

Our partners always try to do the best but sometimes it could happen due to storms, few spots of rain, and other natural aspects that trees die, but you don’t need to worry. In fact, the amount that we reserve for our reforestation partners automatically includes a part that will be used if the trees die.

How can I add a my charity?

If you are a charity organization, just contact us at hello@triwey.com with your request, we will be pleased to add your cause for free.